We built this for Summerset.
Not a slide deck. A working AI agent that handles village enquiries, tour bookings, ORA and weekly-fee questions — using mock Summerset data. Anything clinical, safeguarding, or end-of-life routes immediately to a human. Try the chat below.
How we built this
Honest version. Here's what's behind this chat:
Wrote Summerset-shaped knowledge
Five hero articles covering the ORA, weekly fees, tours, the care continuum, and what's included. The agent quotes from these and explains ORA / DMF in plain English the first time they come up.
Built workflows for two real flows
Natural-language workflows for village enquiries (with tour booking) and ORA / fee questions. Care or clinical questions never get answered — they route to the clinical manager with an internal note.
Connected mock Summerset tools
Three mock tools — resident lookup, village availability by region, and tour booking — that mirror real systems. In production these point at your village database and tour scheduler.
Went live with guardrails on
Published to the live environment with the no-weak-uncertainty guardrail steering every response. Tested across 10 scenarios — see the report.
Want to build the real one?
This took us a focused afternoon with one engineer. Production with your real village database, ORA references, and Net Promoter integration takes a few weeks. We've done this for regulated subscribers in healthcare and aged care.
Discuss with our experts →
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